Terms of Sale

 

1. Company Information

 

Business name: Kokk Hjemme by Stephany

Organisation number: 935818567

Address: Husabyggen 102, 4083 Hundvåg, Norway

Email: kokkhjemmebystephany@gmail.com

Website: www.kokkhjemmebystephany.com

 

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2. Payment

 

We accept payments by Vipps MobilePay and credit/debit card (Visa/Mastercard). All transactions are processed securely through our payment providers.

 

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3. Right of Withdrawal

 

According to Norwegian consumer law (Angrerettloven), private customers have the right to cancel an online purchase within 14 days of purchase, unless the service has already been delivered or the product is excluded from withdrawal rights.

 

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4. Refunds and Returns

    •    Gift cards (gavekort): Gift cards are non-refundable but can be transferred to another person.

    •    Private chef services: Cancellations made at least 7 days before the event will receive a full refund. Cancellations made less than 7 days before the event will not be refunded.

 

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5. Complaints

 

If you have any complaints regarding your purchase or our services, please contact us by email. We will respond within 5 working days.

 

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6. Privacy

 

Your personal information will only be used to process your order and will not be shared with third parties, except for what is necessary to complete the payment.